Known mobile issues and fixes

This article covers known issues with the InstantMarkets mobile app and the recommended fixes for each.

App crashes on launch

Affected versions: Older app versions on iOS 16 or Android 10 and below.

Fix: Update the app to the latest version via the App Store or Google Play. If the issue persists after updating, uninstall and reinstall the app — your data is stored server-side and will sync back when you sign in.

Search results not loading

Symptoms: Results spinner runs indefinitely or returns a blank screen.

Fix:

1. Check your internet connection.
2. Pull down to refresh the results screen.
3. Close and reopen the app.
4. If on mobile data, check that InstantMarkets is not restricted in your device's data usage settings (Settings → Mobile Data → InstantMarkets).

Push notifications not arriving

Fix: See Setting up alerts on mobile — verify that notification permissions are enabled in your device settings and that push notifications are toggled on in the app under Account → Notification Preferences.

Saved searches missing after update

Occasionally an app update requires you to re-authenticate to re-sync your data.

Fix: Sign out of the app (Account → Sign Out) and sign back in. Your saved searches and alerts will re-sync from the server.

Attachments won't open on mobile

PDF and document attachments open in your device's default document viewer. If a file isn't opening, ensure you have a PDF reader installed (most devices have one built in).

App is slow or unresponsive

Fix: Close the app fully (swipe it away from the app switcher) and reopen it. If sluggishness persists, try restarting your device.

Reporting a new issue

If you encounter a problem not listed here, please report it via Account → Help → Report a problem in the app, or contact us via the Support page. Include your device model, OS version, and app version (found under Account → About).